Experience audit.

This is a new audit process for cultural and commercial visitor attractions - a full review of your success at making memories, money and sense.

Uniquely linking audience and commercial strategy with visitor service and operations, the process involves objectively reviewing all elements of the experience you offer and aligning this with your core purpose, your guests’ expectations, and your financial targets. 

This process compliments a net promoter score system and acts as an enhanced 'secret shopper’ review. It is an expert strategic assessment of how well you are delivering against your purpose as an organisation and the value of your impact, supported by a fully rationalised action plan that sets out how to apply your energy, assets and resources to improve. 

The “Memories x Money x Mindset” experience audit is approached in stages or scaled to fit your priorities.