What we do.

For fundraising events, membership programmes, public events, educational courses, online events, retail experiences and more.

• Define the most valuable content, speakers, audiences, formats and added extras, as well as how to keep costs down for the best ROI (return on investment).
• Full marketing and communications delivery.
  
• Provide ticketing and CRM options, establishing suitable and effective data and feedback capture.

New revenue streams.

• Help cultural organisations find untapped revenue from their existing assets and business lines, identifying new products and services that could be developed, as well as new partnerships.
  
• Explore where new revenue can be discovered internally, via increased inter-team collaboration, shared resources and process change.
  

Set new goals and structures.

• Balance strategic ambitions with realistic delivery plans to maximise success.
• Consolidate workstreams, re-modelling and re-training your teams as needed to empower people to deliver their best.
• Oversee a comprehensive handover to ensure our recommendations can be realised by your teams in the short and long term.
  

Optimise your teams.

• Help you listen to and learn from your talent, championing inter-team and cross-level collaboration and exchange.
  
• Taking special note of diversity and inclusion, identify underused skills, notice what is missing in your workforce, and unlock innovation and efficiencies.
  

Go beyond.

• Build audience trust, find new revenue and re-define the wider value of the arts.
• Through our networks, introduce new opportunities and connections. For example, we can place your content in new places, making it accessible for those who otherwise wouldn’t experience it and sharing your stories in entirely new and sustainable ways.
  

Audience and stakeholder consultation.

• Set out consultation architecture for active listening and discovery.
• Design and coordinate surveys, 1-2-1 conversations, forum discussions, ‘Design Thinking’ workshops and presentations.
• Analysis of trends, priorities and barriers.
  
• Facilitate internal reflection alongside external feedback and communications.

Strategic marketing.

• Provide a full assessment of all marketing and communications channels.
• Manage advocacy planning to secure endorsement, exchange and support, finding common ground between audiences, funding partners and cultural organisations.
• Introduce valuable partnerships – locally, nationally and internationally.
• Create dynamic campaigns, copy and assets.

Community engagement.

• Discover who is currently unengaged and create platforms to engage with and listen to those people.
• Set up equitable and inclusive action plans to transform how people relate to you and how you serve them.
• Curate programmes with the community, designing meaningful public experiences.
  

Bring people to the area.

• Set out comprehensive strategies to bring businesses, residents and visitors to you, increasing dwell time, investment and return (day and night, year-long).
• Full implementation of marketing and communications campaigns that are the right fit for your brand and area.
• Build upon your ambitions with initiatives that improve wellbeing, security, employment and equality - ensuring the world is better with this place having been created.
  

Create and measure value.

• Track operational and financial requirements alongside community need, measuring all value (social, creative, economic) via an integrated evaluation framework.
  
• Seek commercial opportunities throughout your place-making strategy, from generating new revenue via ticketing and secondary spend, to adding value for tenants and local business partners through incentives, in-kind deals and sales platforms.
  
• Scale-up and deliver charitable and community goals, developing and delivering against your CSR (corporate social responsibility) strategy.
  

Total sustainability.

• Via our network we combine experience in architectural and urban design, property and retail brand management, cultural programming and commercial development; we can therefore help you deliver against planning requirements, commercial targets, and environment and community commitments in one, making you into a truly responsible and inspiring business.
  

Undertake a Culture Sprint to reconnect your team, influencers and customers.

• Culture Sprint is a workshop that helps organisations to challenge assumptions, listen, reflect and take action.
• Designed to pool expertise and perspectives from across internal and external stakeholders, quickly getting to the root of a problem before building consolidated actions to test out and grow.
• A platform for meaningful and creative collaboration at all levels of an organisation, developing a working model that can be recreated in larger teams and long-term.
  
• Naturally, there is an element of creativity and culture integrated into the workshops – letting you be inspired by the arts!
• Ideal for strategy days, business re-modelling, conferences, and team or audience engagement programmes.
• Watch the Culture Sprint video to find out more about this approach.